FREQUENTLY ASKED QUESTIONS
Pot dispensary studio
425 chapel street, South Yarra
OPENING Hours
Monday: Closed (except for our term classes)
Tuesday: 11 am - 5 pm
Wednesday: Closed (except for our term classes)
Thursday - Saturday: 11 am - 5 pm
Sunday: 12 pm - 4 pm
pot dispensary phone number
1800 616 615 (only available during our opening hours)
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Do you run any pottery classes?
We offer a range of one-off wheel-throwing classes, some soon-to-be-released hand-building workshops, and a range of wheel-throwing and hand-building six-week pottery terms.
To see a full list of one-off classes click here, and for a full list of our six-week pottery terms here.
Do you offer private group workshops?
Yes, we do offer private workshops for 1 to 20 potters. For more details, please email us at hello@potdispensary.com.au with the number of people in your group and the date that you're hoping to book and we'll be in touch.
For groups 1 to 11 we offer wheel-throwing classes, hand-building workshops, and vase/ planter painting workshops (you choose one vessel to design and paint on). Depending on the class size, our prices range from $450 to $120 a person.
For groups 12 to 20, we offer a two-hour hand-building or clay painting class (you paint two ceramic pots made by Pot Dispensary).
I’m a beginner, can I join a class?
We offer a range of beginner wheel-throwing one-off classes (and some soon-to-be-released hand-building one-off classes). these can be found here
In addition, we offer beginner-friendly six-week pottery terms both in wheel-throwing and hand-building. These can be found here
Do you run ANY kids’ classes?
Unfortunately, our classes are only for adults.
We have an age minimum of 16 for all of our pottery classes and studio access.
What to bring to class
Please wear close-toed shoes, and clothes you don’t mind getting messy in. If you are worried about getting messy, you can also bring a towel.
Whilst we do supply aprons, it can still get a little messy.
We advise you to trim your nails before class (as this can add some extra texture to your pieces). we do have a pair of nail trimmers in-store.
The class i want to join is SOLD OUt, what do i do?
Our classes do sell out pretty fast, you can email us at hello@potdispensary.com.au to be put down on our waitlist.
Or, a good way to make sure you don’t miss out on the class or term class you wanted to Join, is by signing up to our mailing list.
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Do you sell gift vouchers?
Yes, we have online gift vouchers for our ceramics here, and gift vouchers for our pottery classes here.
We also have physical gift vouchers available for purchase in-store.
how long is my gift voucher valid?
Our gift vouchers (purchased online, or in-store) are valid for three years, from the date of purchase.
I’m having trouble redeeming my gift voucher what do I do?
All gift vouchers purchased online can take up to 48 hours to be activated on our website.
When entering your gift voucher code online, remove the dashes ( - ) between the numbers and letters. for example, if your code is e3rt-y67l-c4n9-2as9, please enter the code as e3rty67lc4n92as9.
If in doubt, feel free to get in touch with us via email at hello@potdispensary.com.au
What do I do if I've lost my Gift Card?
Please get in touch with us via email, and let us know the details of the person who bought the voucher (i.e name, and email address).
When will my pottery pieces be ready for collection?
During your class/ workshop, we will let you know a rough outline of when your pieces will be ready for collection. our one-off classes usually take between 4-6 weeks, and our term classes usually take between 2-3 weeks.
We will send out an email when your pieces are out of the kiln and are ready to be collected from the studio. if you hvaen’t heard from us within 6 weeks of your class. please get in touch with us at hello@potdispensary.com.au, and we can help you out.
HOW LONG WILL YOU keep the ceramics I made?
With such limited storage space, we are only able to keep your pottery for two months after your pottery is ready to collect.
If you don’t return to collect your pottery after two months, we will donate them to our local op shop.
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I can’t make one of my term classes, what do I do?
Please get in touch via email before the class you’re going to miss at hello@potdispensary.com.au, and we will do our best to accommodate a makeup class. however, This is not always possible, or a guarantee.
With hand-building classes/ glaze classes/ interior design classes we do not offer any makeup classes, this is due to the fact that we only have one of that style of class a week.
We release all our class dates ahead of time, so you can select a term that works with your schedule. it is up to you to make sure you attend your classes. we understand things come up and we do our best to accommodate you, but again this isn’t always possible and this cannot be made up as a discount or cash amount later on.
HOW DO I reschedule or cancel my one-off class/ workshop/ term class?
Please understand that we run a small business, with limited places available in our studio.
When you purchase a class we reserve that class/seat for you, at that specific date and time. In that way, we have honoured your purchase.
Where more than 21 days’ notice is provided. to your class date, we can offer either a refund, reschedule or credit.
where more than 14 days’ notice, rescheduling to a new date is possible (and can be done in your booking email).
where less than 14 days’ notice is given, no refund or rescheduling is available. However, a credit can be offered if the seat/s are filled/resold.
Where less than 7 days notice is given, no refund, rescheduling, or credit is available (even for COVID-19-related illness) and will be taken as a no-show. I know this comes across as very firm, however a strict cancellation policy is required for our small business to continue to operate. - You may send someone in your place if you cannot attend.
Please make your best effort to attend all booked sessions and times, and understand our refund & missed class policy.
Our refund policy can change, at any time, without notice.
HOW DO I reschedule or cancel my PRIVATE CLASS BOOKING?
Please understand that we run a small business. When you book a private class, we have arranged a teacher, and possibly said no to other bookings on that day and time. In that way, we have honoured your purchase.
Where more than 21 days’ notice is provided. to your private class , we can offer either a refund, reschedule or credit.
Where more than 14 days’ notice, rescheduling to a new date is possible (please email hello@potispensary.com).
Where less than 14 days’ notice is given, no refund or rescheduling is available. However, a credit can be offered if the seat/s are filled/resold.
Where less than 7 days notice is given, no refund, rescheduling, or credit is available (even for COVID-19-related illness) and will be taken as a no-show. I know this comes across as very firm, however a strict cancellation policy is required for our small business to continue to operate. - You may send someone in your place if you cannot attend.
Please make your best effort to attend all booked sessions and times, and understand our refund & missed class policy.
Our refund policy can change, at any time, without notice.
Missed class?
If you miss your one-off class/ workshop - no refund/ credit/ make-up class is available. This is because the seat booked was held and honoured for that class.
You can email us ahead of a term class that you are going to miss, and we will do our best to organise a make-up class for you or have a teacher trim/ throw/ glaze your pieces for you - this is not a guarantee.
If you have missed a class in your term, and have not informed us ahead of schedule, your teacher will trim/ glaze your pieces for you. no make-up class is available (no extra wheel-thrown or hand-built pieces will be made for you).
Please make your best effort to attend all booked sessions and times, and understand our refund & missed class policy.
Our missed class policy can change, at any time, without notice.
When will you be releasing new classes/ pottery terms?
we add new one-off classes and pottery terms every month. if you would like to be notified when new dates become available, sign up for our mailing list here.
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Do you offer a firing service?
We offer bisque firing (1000 degrees), and stoneware firing (1280 degrees)
Please read our firing T&Cs before selecting a drop-off time. MOre information can be found here
For our by hand, at home students, please book a drop off time here